We offer shipping services to various destinations. Here are our shipping rates and thresholds:
Portugal:
– €5 for standard shipping
– Free shipping on orders over €50
European Union:
– €8.95 for standard shipping
– Free shipping on orders over €150
Finland, Norway, United Kingdom (UK), Switzerland, Canada, United States (US), and Mexico.
– €25 for standard shipping
– Free shipping on orders over €250
Egypt, India, Singapore, Australia, Saudi Arabia, Bahrain, China, United Arab Emirates (UAE), Philippines, Indonesia, Japan, Kuwait, Malaysia, Nepal, Oman, Sri Lanka, Thailand, Vietnam, Turkey, New Zealand.
– €35 for standard shipping
– Free shipping on orders over €250
Rest of World:
– €65 for standard shipping
– Free shipping on orders over €300
Please note that we ship from Monday to Friday, excluding public holidays.
Observation:
Please note that customs duties and import taxes are the sole responsibility of the customer. When making a purchase, please be aware that additional charges may be imposed by the customs authorities in your country. We recommend checking the local customs policies and regulations before finalizing your purchase. We regret that we have no control over these fees and cannot predict the exact amount that will be charged. If you have any questions, we recommend contacting the relevant customs authorities for more information on applicable customs charges. We are here to assist you to the best of our ability to facilitate the customs process.
If you have any questions or need further assistance with shipping, please contact our customer support team.
Thank you for choosing our shipping services.
The company delivers orders in Portugal through CTT Portugal or TNT, and worldwide via FedEx. It’s important to provide the correct billing and shipping address details as they cannot be redirected.
Delivery times start from the moment the order is accepted and include a 24-hour dispatch period. During sale periods, it may take up to 48 hours for shipments to be dispatched. Estimated delivery times begin from the dispatch date and may be affected by adverse weather conditions or remote locations.
Deliveries to Europe take up to 2-3 working days and up to 7 working days for the rest of World. Delivery times may be altered during busy periods, but the company will do their best to ensure prompt delivery.
RETURNS
Please inform us within 14 days of delivery to return an item. Items returned after this period will not be accepted.
For a full refund, the item must be in its original condition, undamaged, and unused. Used items may be subject to a partial refund. Please note that we do not accept returns of opened or defective hygiene items. Returns of gift vouchers and e-vouchers are excluded.
Returns that have been used, altered, or damaged will not be accepted and may be sent back to you, with a refund refusal. We are not responsible for any missing returns or items during transit.
Items must be returned from the original shipping country with the original returns form. Please note that we may not refund items that are sent without any return paperwork.
REFUNDS
Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. Once your order has been received and inspected please allow 1-2 working days for a refund to be credited back to your payment method.
Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.
Buy Online, Pick Up In Store. Get your products at a store near you today. Online Order Pickup is available at all locations. Placing a Click & Collect order is easy and quick.
When you complete this service, you’ll receive an email when your order is ready. Pick up your order on the time that suits you the best. And best of all, ordering online and picking up in store allows you to save on shipping fees and avoid shipping time altogether!