Shipping & returns
Here you can find all the information about shipping and returns.
- Shipping
- General Delivery Info
- Refunds
- Returns
Shipping
We ship Monday to Friday excluding public holidays.
NATIONAL SHIPPING (Portugal)
CTT Standard and TNT
5€, free shipping on orders over 50€
EU SHIPPING
CTT Standard and TNT
8,95€, free shipping on orders over 150€
UK SHIPPING
Started from 01 January 2021 we do NOT ship to the UK anymore.
All orders are delivered by CTT Portugal and TNT.
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.
Please note that your billing address must match the address on your credit card statement.
We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.
When your order is shipped, we will send you a confirmatory email.
Delivery times are estimates and start from the date of dispatch. We will endeavor to deliver your order as soon as possible but cannot be held responsible for delays due to remote delivery locations or adverse weather conditions. Please allow up to 2 or 3 working days for Portugal an 7 working days for your order to the rest of Europe.
*Due to the current situation and the high volume of orders, please note that your delivery may be delayed by 1 to 2 working days. We will do our best to ensure that you receive your order as soon as possible.
Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. Once your order has been received and inspected please allow 1-2 working days for a refund to be credited back to your payment method.
Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.
If you wish to return any item(s) from your order you must inform us within 14 days of delivery. Items received outside of the specified returns period will not be accepted.
Please note: a 100% refund of our return can only be made if the item arrives in their original condition, undamaged and unused. For used items we reserve the right to withhold a part of the refund amount. Please also note that we can only take back hygiene articles which still have the existing seal and which are not defective. The return of vouchers and e-vouchers is excluded.
Returns that have been used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit.
Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any return paperwork.
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